Privacy Policy

Effective Date: January 5, 2026

SurfaceWerks, LLC (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or contact us through our online forms.

Information We Collect

We may collect personal and non-personal information, including but not limited to:

Personal Information

You may voluntarily provide:

  • Name

  • Phone number

  • Email address

  • Physical address

  • Any information submitted through contact or quote request forms

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Referring URLs

  • Cookies and similar tracking technologies

This data is collected through Squarespace and related analytics tools to help us understand website usage and improve performance.

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide requested services

  • Communicate with customers and prospective customers

  • Improve website functionality and user experience

  • Analyze website traffic and performance

  • Send promotional or marketing communications where permitted by law

We do not use your information for automated decision-making or profiling.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies provided by Squarespace and third-party services to:

  • Enable essential website functionality

  • Analyze traffic and usage patterns

  • Improve site performance

You may control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third parties solely for business operations, including:

  • Website hosting and infrastructure (Squarespace)

  • Email communication and marketing platforms

  • Analytics and performance tools

These providers are authorized to use your information only as necessary to perform services on our behalf.

We may also disclose information:

  • To comply with legal obligations

  • To enforce our policies

  • To protect our rights, property, or safety

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, or regulatory requirements

  • Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized.

Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of marketing communications at any time

To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe in accordance with applicable law.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we take data security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Users should review the privacy policies of any third-party sites they visit.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised policy.

Governing Law

This Privacy Policy is governed by the laws of the State of Virginia, United States, without regard to conflict-of-law principles.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

SurfaceWerks, LLC
Suffolk, VA
Email: info@surfacewerksva.com
Phone: 757-697-6150